AU Spa (Acquirente Unico)
Acquirente Unico (AU) was set up as a state-owned company at the beginning of the Italian liberalization process. AU’s mission is to provide services to the energy markets (both electricity and natural gas) and to support consumers being pro-active in the markets. Since 2009, AU has been working to make it easier and safer for consumers to exercise an active role in the markets. The Sportello per il consumatore di energia (Energy consumers’ helpdesk), developed by AU on behalf of the National Energy Regulatory Authority, carries on a number of activities devoted to provide electricity and gas consumers with information on their rights, on how to switch supplier and addressing complaints.